February 1, 2012
“ お客様ってほとんど、第一声にキーワードをおっしゃるんです。その最初のキーワードを絶対に聴き逃さないようにしないと。お客さまとの誤解があったりして何かのミスにつながるのが、最初のキーワードを聞き逃していたことにはじまっているっていうケースが多いんです。
帝国ホテルの不思議 - 情報考学 Passion For The Future (via to)

(via k32ru)

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    これは重要。分かる。
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